How quickly can I get started with Assistrio?

You can be up and running in under 5 minutes. Simply upload your knowledge base, customize Auri's personality, and embed the chat widget on your website.

Does Assistrio work with my existing tools?

Yes! Assistrio can be integrated anywhere using our simple script, or through direct integrations with WordPress, Shopify, and Wix. For knowledge base, you can connect Google Drive, Notion, or upload documents directly. We also support product details integration for e-commerce platforms.

How accurate are the AI responses?

Auri is trained on your specific knowledge base and continuously learns from your data to provide highly accurate, relevant, and brand-consistent answers. The more data you provide, the better it becomes.

What if the AI can't answer a question?

When Auri encounters a question it can't answer, it seamlessly escalates to your human support team with full context, ensuring no customer inquiry goes unanswered.

How much does Assistrio cost?

Our pricing starts at $29/month for the Starter plan, $99/month for Growth, and $199/month for Enterprise. All plans include transparent pricing with no hidden fees. Visit our pricing page for detailed feature comparisons.

Is my data secure with Assistrio?

Yes, we maintain enterprise-grade security with SOC 2 Type II certification, GDPR compliance, HIPAA readiness, and 256-bit SSL encryption. Your data security is our top priority.

Assistrio — AI Support That Never Sleeps

1. Overview

This Refund Policy outlines the terms and conditions for Assistrio, Inc. ("Assistrio," "we," "us," or "our") regarding refunds for our Auri-powered customer support platform and related services (collectively, the "Service").

IMPORTANT: All sales are final. We do not provide refunds for any reason, including but not limited to:

Change of mind or dissatisfaction with the Service
Service cancellation or termination
Billing errors or disputes
Service downtime or technical issues
Non-usage of the Service

2. No Refund Policy

We do not provide refunds under any circumstances. This includes, but is not limited to:

2.1 Service-Related Issues

Service does not function as described in our documentation
Significant downtime or service unavailability
Critical bugs or errors that prevent core functionality
Failure to meet service level agreements (SLAs)
Any technical issues or service interruptions

2.2 Billing and Payment Issues

Duplicate charges or incorrect billing amounts
Charges for services not received
Unauthorized charges on your account
Billing system errors or technical issues
Payment processing errors

2.3 Cancellation and Termination

Subscription cancellation at any time
Account termination or suspension
Non-usage of the Service
Change of mind or dissatisfaction
Early termination of contracts

3. No Refund Processing

No refunds will be processed under any circumstances. All payments made for our Service are final and non-refundable.

This policy applies regardless of the payment method used, including but not limited to:

Credit/Debit Cards
PayPal
Bank Transfers
Cryptocurrency
Any other payment method

4. All Items Are Non-Refundable

All items and services are non-refundable, including but not limited to:

All subscription plans (monthly, annual, enterprise)
All Service features and functionality
Custom development work or professional services
Third-party integrations or add-ons
Data migration services
Training sessions or consulting services
Usage-based charges (API calls, message volume, etc.)
Any services or features used or unused
Setup fees or one-time charges
Any other charges or fees

5. No Partial Refunds

We do not provide partial refunds under any circumstances. This includes:

Proportional usage of the Service
Time remaining in the billing period
Specific features or services not functioning properly
Downtime or service interruptions
Prorated refunds for unused time
Any other partial refund calculations

All payments are final regardless of usage, functionality, or time remaining in the billing period.

6. No Refund Requests

We do not accept refund requests. All sales are final and no refunds will be provided regardless of the reason.

6.1 Contact Support for Other Issues

While we do not provide refunds, you may contact us for other support matters:

Email: support@assistrio.com
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM PST, Saturday: 10:00 AM - 4:00 PM PST, Sunday: Closed

6.2 Service Support

Our support team can assist with:

Technical issues and troubleshooting
Account management questions
Service configuration and setup
Billing inquiries (non-refund related)
General service questions

6.3 Support Response

Our support team will respond to your inquiry within 2-3 business days. However, please note that refund requests will not be processed regardless of the response.

7. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation will take effect at the end of your current billing period.

7.1 No Refunds for Cancellation

No refunds will be provided for subscription cancellation at any time.You will continue to have access to the Service until the end of your current billing period, but no refund will be issued for the remaining time.

7.2 Data Retention After Cancellation

After cancellation, your data will be retained for 30 days to allow for account reactivation. After this period, your data will be permanently deleted unless you request an extension.No refunds will be provided for data retention or account reactivation.

8. Enterprise and Custom Plans

No refunds are provided for enterprise and custom plans.This policy applies regardless of any specific agreement terms. All enterprise and custom plan payments are final and non-refundable.

9. No Dispute Resolution for Refunds

There is no dispute resolution process for refunds.Our no-refund policy is final and non-negotiable. However, you may contact us for other matters:

Technical support and service issues
Account management assistance
Billing inquiries (non-refund related)
General service questions

10. Chargebacks and Payment Disputes

Chargebacks and payment disputes will not result in refunds.If you initiate a chargeback or payment dispute with your bank or credit card company, we may suspend your account until the dispute is resolved.No refunds will be provided regardless of the outcome of any chargeback or dispute.

11. No Refund Exceptions

There are no exceptions to our no-refund policy.This policy applies in all circumstances, including but not limited to:

Technical issues beyond our control
Force majeure events
Regulatory or legal requirements
Special circumstances
Any other situation or circumstance

12. No Currency or Exchange Rate Considerations

No refunds are processed, so currency and exchange rates are not applicable.All payments are final regardless of currency or exchange rate fluctuations.

13. No Tax Implications for Refunds

Since no refunds are provided, there are no tax implications related to refunds.All payments are final and non-refundable.

14. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.However, our no-refund policy will remain in effect for all purchases, past and future.

15. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: support@assistrio.com
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM PST, Saturday: 10:00 AM - 4:00 PM PST, Sunday: Closed

Note: We do not accept refund requests through any contact method.

16. Legal Rights

This no-refund policy is our standard business practice and applies to all customers.While we respect applicable consumer protection laws, our no-refund policy remains in effect for all purchases and services.

Refund Policy

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