Cookie Policy

1. Introduction

This Cookie Policy explains how Assistrio, Inc. ("Assistrio," "we," "us," or "our") uses cookies and similar technologies on our website and AI-powered customer support platform. This policy describes what these technologies are, why we use them, and your rights to control our use of them.

By using our website and services, you consent to the use of cookies as described in this policy. If you do not agree to our use of cookies, you should set your browser settings accordingly or discontinue use of our website.

2. What Are Cookies

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit our website. They contain information that is transferred to your device's hard drive and help us provide you with a better experience by remembering your preferences and enabling certain functionality.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device for a set period of time or until you delete them, while session cookies are deleted when you close your browser.

3. How We Use Cookies

We use cookies and similar technologies for several purposes:

• Essential Functionality: To ensure our website functions properly and securely
• Performance Analytics: To understand how visitors use our website and improve our services
• User Preferences: To remember your settings and preferences
• Security: To protect against fraud and maintain security
• Personalization: To provide you with a more personalized experience
• Marketing: To deliver relevant advertisements and measure their effectiveness

4. Types of Cookies We Use

4.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Examples include:

• Authentication cookies to keep you logged in
• Security cookies to protect against CSRF attacks
• Load balancing cookies to ensure website performance
• Cookie consent preferences

4.2 Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

We use:

• Vercel Analytics: Privacy-focused analytics that don't collect personal data
• Google Analytics: To understand user behavior and website performance
• Custom Analytics: Internal tracking for service improvement

4.3 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Examples include:

• Language preference settings
• Theme and display preferences
• Chat widget functionality
• User interface customizations

4.4 Marketing Cookies

These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

5. Detailed Cookie Information

5.1 First-Party Cookies

These are cookies set by our website directly. They are used to provide essential functionality and remember your preferences when using our services.

5.2 Third-Party Cookies

These are cookies set by third-party services that we use to enhance our website functionality. We work with trusted partners who have their own privacy policies.

Third-party services we use:

• Vercel: Website hosting and analytics
• Google Analytics: Website performance analysis
• Stripe: Payment processing
• Intercom: Customer support chat

5.3 Session vs Persistent Cookies

Session Cookies: These are temporary and are deleted when you close your browser. They help us maintain your session and provide functionality during your visit.

Persistent Cookies: These remain on your device for a set period or until you delete them. They remember your preferences and settings for future visits.

6. Managing Your Cookie Preferences

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or delete certain cookies. However, if you choose to delete or refuse cookies, some features of our website may not function properly.

Browser-specific instructions:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

6.2 Our Cookie Consent Tool

When you first visit our website, you'll see a cookie consent banner at the bottom of the page. You can choose to:

• Accept All: Allow all cookies including analytics and marketing cookies
• Essential Only: Only allow essential cookies required for website functionality
• Customize: Choose specific types of cookies you want to allow

Your choice is remembered for future visits, but you can change your preferences at any time by clicking the cookie settings link in our footer.

6.3 Opt-Out Options

You can opt out of certain types of cookies through the following methods:

• Use our cookie consent tool to customize your preferences
• Adjust your browser settings to block specific cookies
• Use industry opt-out tools for advertising cookies
• Contact us directly to request cookie preferences changes

7. Third-Party Services and Cookies

Our website may contain links to third-party websites and services. These third parties may set their own cookies when you visit their sites. We do not control these cookies and are not responsible for their content or privacy practices.

We recommend that you review the privacy and cookie policies of any third-party services you interact with through our website.

8. Cookie Data Retention

Different cookies have different retention periods:

• Session Cookies: Deleted when you close your browser
• Essential Cookies: Typically retained for 1 year
• Analytics Cookies: Usually retained for 2 years
• Marketing Cookies: Generally retained for 1-2 years

You can delete cookies at any time through your browser settings, which will immediately remove them from your device.

9. International Data Transfers

Some of our third-party service providers may be located outside your country of residence. When we transfer cookie data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Your Rights Regarding Cookies

Depending on your location, you may have the following rights regarding cookies:

• Right to Information: Know what cookies we use and why
• Right to Consent: Give or withdraw consent for non-essential cookies
• Right to Access: Request information about cookies stored on your device
• Right to Deletion: Request deletion of cookies and associated data
• Right to Portability: Receive your cookie data in a portable format

11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

12. Contact Information

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

• Email: support@assistrio.com
• Business Hours: Monday - Friday: 9:00 AM - 6:00 PM PST, Saturday: 10:00 AM - 4:00 PM PST, Sunday: Closed