Privacy Policy

1. Introduction

Assistrio, Inc. ("Assistrio," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Auri-powered customer support platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. We reserve the right to make changes to this Privacy Policy at any time and for any reason.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or create a user profile
• Use our Service or interact with Auri
• Contact us for customer support or technical assistance
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotional activities
• Upload content, documents, or data to train Auri

This information may include:

• Name, email address, and contact information
• Company name, job title, and business information
• Billing and payment information
• Profile pictures and other profile information
• Communications with our support team
• Content you upload or share through our Service

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies
• Location data (if you enable location services)

2.3 AI Training Data

To provide and improve Auri services, we may collect and process:

• Customer support conversations and interactions
• Knowledge base content and documentation
• Training materials and examples you provide
• Feedback and ratings on AI responses
• Usage patterns and performance metrics

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

• Provide, maintain, and improve our Auri-powered customer support platform
• Train and enhance Auri to better serve your needs
• Process transactions and manage your account
• Deliver customer support and technical assistance
• Customize and personalize your experience

3.2 Communication

• Send you important updates about our Service
• Respond to your inquiries and support requests
• Send you marketing communications (with your consent)
• Notify you about changes to our terms or policies

3.3 Analytics and Improvement

• Analyze usage patterns and user behavior
• Conduct research and development
• Improve our algorithms and AI capabilities
• Generate insights and analytics reports

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Customer support and communication
• Analytics and performance monitoring
• AI model training and processing

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include:

• End-to-end encryption for data transmission
• Encryption at rest for stored data
• Regular security audits and assessments
• Access controls and authentication systems
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods for legitimate business purposes, legal compliance, or dispute resolution.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Verify the accuracy of your information

7.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your account information
• Modify your communication preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your information
• Object to certain uses of your data

7.4 Communication Preferences

• Opt out of marketing communications
• Manage cookie preferences
• Control data sharing settings

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser preferences.

8.1 Types of Cookies

• Essential Cookies: Required for basic Service functionality
• Analytics Cookies: Help us understand how you use our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including the use of standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information.

12. European Union (GDPR) Rights

If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to be forgotten, and the right to object to processing based on legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: support@assistrio.com
• Business Hours: Monday - Friday: 9:00 AM - 6:00 PM PST, Saturday: 10:00 AM - 4:00 PM PST, Sunday: Closed

15. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with your local data protection authority. We will work with you to resolve any privacy concerns you may have.