Refund Policy

By purchasing a paid plan, add-on, or credit package, you acknowledge this policy. Payment processor terms and card network rules may still apply independently.

• Monthly and yearly subscriptions are non-refundable after payment is processed.
• No prorated refunds are provided for unused time after you cancel.
• Canceling stops future renewals; your workspace generally remains active until the end of the current paid billing period.

Annual subscriptions are billed upfront for the full term. Early cancellation does not entitle you to a partial refund for remaining months unless required by law or explicitly approved by Assistrio support.

Paid add-ons are non-refundable once activated or delivered, including features that take effect immediately upon purchase. If an add-on fails to provision due to a verified platform error on our side, contact us for remediation or credit at our discretion.

One-time AI credit top-ups are non-refundable once purchased, including credits that have not yet been consumed. Credits are consumed according to product usage rules and may not be exchanged for cash.

• You may cancel your subscription at any time from billing settings or by contacting support.
• Cancellation prevents future renewal charges but does not reverse charges already completed.
• After cancellation, access typically continues until the end of the paid period, then may downgrade or suspend per plan rules.

If you believe you were charged in error — for example duplicate charges, incorrect plan amount, or unauthorized payment — contact us promptly with transaction details. We may review cases individually and issue a correction or account credit where appropriate. This does not change our general no-refund policy for valid, authorized purchases.

Initiating a chargeback without contacting us first may result in account suspension while the dispute is investigated. We may provide evidence of service delivery and your acceptance of these terms to the payment processor.

Nothing in this policy limits rights you may have under mandatory consumer protection laws in your jurisdiction. Where local law requires a refund, we will comply to the extent required.

Billing questions or dispute review requests: support@assistrio.com. Include your workspace email, invoice ID, and charge date for faster handling.